Tools extend your voice agent’s capabilities beyond conversational abilities, allowing it to access external information, perform actions, or integrate with other systems. Properly defining available tools helps your agent know when and how to use...

Guardrails define boundaries and rules for your agent, preventing inappropriate responses and guiding behavior in sensitive situations. These safeguards protect both users and your brand reputation by ensuring conversations remain helpful,...

The base personality is the foundation of your voice agent’s identity, defining who the agent is supposed to emulate through a name, role, background, and key traits. It ensures consistent, authentic responses in every interaction. Identity: Give...

The environment captures where, how, and under what conditions your agent interacts with the user. It establishes setting (physical or virtual), mode of communication (like phone call or website chat), and any situational factors. State the...

Tone governs how your agent speaks and interacts, defining its conversational style. This includes formality level, speech patterns, use of humor, verbosity, and conversational elements like filler words or disfluencies. For voice agents, tone is...

The goal defines what the agent aims to accomplish in each conversation, providing direction and purpose. Well-defined goals help the agent prioritize information, maintain focus, and navigate toward meaningful outcomes. Goals often need to be...