Refund Policy

Updated on January 6th, 2025

Snippets AI Refund Policy

At Snippets AI, we are committed to delivering high-quality services to our customers. However, we understand that there may be situations where a refund is requested. This refund policy outlines the conditions under which refunds may be granted.

1. 7-Day Trial Period

We offer a 7-day trial period for new customers. During this period, you can explore Snippets AI's features without any charges. If you choose to continue using Snippets AI after the trial period, the subscription fee will be charged automatically.

2. Refund Eligibility

Refunds are subject to the following conditions:

  • Usage Limitations: No refund will be issued if you have exceeded 10% of your monthly usage limits. We monitor usage to ensure that all customers adhere to their subscription plans.
  • Refunds for Non-Use: If you have not utilized Snippets AI within the first 10 days of your subscription, you are eligible for a 70% refund of the subscription fee. The remaining 30% will be retained to cover costs related to account setup, registration, and any commissions associated with establishing your service.

3. Anti-Abuse Policy

To prevent misuse of our refund policy, the following rules apply:

  • Customers who have requested a refund in the past will not be eligible for another refund within the next 12 months.
  • Users who repeatedly purchase and cancel subscriptions in an attempt to obtain multiple refunds may be permanently restricted from future refunds or subscriptions.
  • Refund requests from accounts with suspicious or excessive purchase activity may be denied at Snippets AI's discretion.

4. Exceptions to Refunds

No refunds will be issued under the following circumstances:

  • You have exceeded 10% of your monthly usage limits.
  • You have used Snippets AI for more than 10 days.
  • You have previously received a refund within the past 12 months.
  • You have engaged in behavior that violates our Terms of Service.

5. Refund Process

To request a refund, please contact our customer support team at team@getsnippets.ai. Refund requests must be submitted within 30 days of the subscription date. Approved refunds will be processed within 10-15 business days and will be issued to the original payment method used during the subscription.

6. International Customers

Our refund policy applies to all customers globally. Please note that exchange rates and transaction fees for international customers may affect the final refund amount.

7. Changes to the Refund Policy

Snippets AI reserves the right to modify this refund policy at any time. Customers will be notified of any changes via email or through updates on our website.

Discretionary Refund Policy

Snippets AI reserves the right to determine, at its sole discretion, whether to issue a refund. This policy is in place to prevent potential abuse and ensure fair usage of our services. Refund requests will be evaluated on a case-by-case basis, taking into account the specific circumstances surrounding each request.

By subscribing to Snippets AI, you agree to this refund policy. If you have any questions or concerns, please reach out to our customer support team.